Fitness Centre Manager

A fitness centre manager is responsible for managing a centre for the promotion of activities related to physical fitness. The centre or club typically contains a fitness suite and changing facilities, and may include some or all of the following: swimming pool, sports halls or courts, spa, sauna or therapy area, bar, restaurant or coffee shop.

Managerial responsibilities usually include attracting new clients and retaining existing members; generating revenue; recruiting, managing and training staff; organizing and publicizing events; ensuring compliance with health and safety regulations; and overseeing maintenance of equipment and premises. The manager is also accountable for the overall profitability of the centre.

Tasks vary according to the size and facilities of the centre or club. There are also differences between local authority or educational establishments and those run on a fully commercial basis, either independently or as part of a chain.
Typical work activities usually include: designing and promoting activities to meet customer demand and generate revenue, advertising and promoting the club or centre to increase usage, which may include commissioning and considering market research, organizing, training and supervising staff.

Including drawing up staff rotes, carrying out health and safety checks on equipment and plant and arranging the cleaning of all areas, maintaining high levels of customer care and handling complaints, as necessary: customer care is paramount - a fitness centre manager needs to consider the requirements of clients from all age groups and sectors of society, including people with disabilities or who have been referred by a GP.

Delivering fitness training - some managers elect to carry out small amounts of fitness training in order to maintain active contact with customers, preparing and checking budgets and stock, managing and constantly reviewing the fitness centre timetable, completing a wide range of other administrative and managerial tasks.