Customercare Executive

Are looking to motivate your team, advance your career, grow your profits or sharpen your customer focus in the business of customer service, customer retention and customer loyalty for seventeen years. It is a keynote speaker and customer care workshop leader with passion, enthusiasm and a unique twist on customer service training - It Authentic Happiness Coach who teaches that customer happiness and employee happiness are inseparable.

The company provides effective training programs and consulting for customer service and relationship management, increased customer satisfaction and loyalty, call center training, customer focused culture and customer and employee happiness. Customer satisfaction and loyalty are directly tied to the quality of your customer relationship management.

The customer has to feel good about doing business with you.
Customer service is the cornerstone of a solid, thriving business. It costs six to thirty times more to get a new customer than it does to service and maintain the satisfaction and loyalty of an existing customer. Companies struggle to cut costs without realizing that customer attrition might be the single largest cost they have. Keeping customers happy has the same bottom line effect as cutting costs.

The key to customer satisfaction, loyalty and retention is to consistently deliver a level of customer service that exceeds and even anticipates the customer's expectations for value. Good customer relationship management entails thoughtful customer care and customer experience design.

Companies looking to thrive in the twentieth century are investing in customer service training programs, customer relationship management and call center training programs that sharpen their customer focus and build customer satisfaction, loyalty and retention with every experience.

This unique customer service training program supports today’s busy managers with lessons that require just 30 minutes a week. It is a convenient, low-cost management training program that meets the unique needs of those who are challenged with transforming their customer service and customer relationship management into a competitive advantage.